Is there a minimum amount of work I need to commit to?
No, we understand you may have other commitments and you cannot commit to a minimum amount of words per day, week or month. If you cannot accept a project you are always free to reject it.
Keep in mind, that if this happens very frequently, or you are generally less available, as a result you may not be the first we contact you for future projects.
I have availability. Can I ask for work?
Yes. It is not a bad idea to remind your project manager of your availability. There is no guarantee that we will have a project for you though. See the next question.
Can you guarantee a minimum amount of work?
Unfortunately, no. We are completely reliant on our clients for work requests and we have very little insight or control over what and how much work they order.
There are some exceptions to this: for some clients we perform regular translations or we create regular blog articles, for example. In those cases we can give you an average expected amount of work for the short term. We cannot confirm for how long that arrangement will stay in place.
I am going on holiday or will be temporarily unavailable for a short period of time. What should I do?
Inform your project manager. They will mark you as temporarily unavailable in our system.
When timezone should be assumed when a deadline is given?
As our company is based in Spain, all times given are in CET (CEST in summertime) unless otherwise stated.
What type of tasks can I expect as a content writer?
Content projects can consist of:
- guides, such as betting strategies, how do slots work, roulette strategies
- casino/sportsbetting site reviews
- slot/game reviews
- blog articles
- game descriptions
- landing pages / lobby texts
What type of tasks can I expect as content translator?
All types of content tasks can be requested to be translated into a different language. The main difference with content creation tasks is that you won’t create content based on an article plan or original instructions, but the source text will be your main input. The source text is by default in English.
What type of tasks can I expect as a technical translator?
As a technical translator you will mainly translate words, phrases and sentences related to games and game-rules. It is therefore important that you have a solid understanding of slots and table games terminology.
The translations generally need to be done in the translation tool XTM-cloud.
Other types of projects can be: web template translations or terms and conditions.
What type of tasks can I expect as a linkbuilding article writer?
Outreach articles are generally between 500 and 700 words. Topics can be wide-ranging but there will be an angle to online casinos or sportsbetting.
How do I receive a project request?
You will receive a notification through your preferred method of contact. In most cases this is via email, but it can also be via Skype or WhatsApp.
I don’t understand the project instructions.
If you have any doubts at all about the instructions, always ask your project manager — that is what we are here for.
I have been sent a project but I don’t have the time for it.
Let your project manager know as soon as you can. The sooner you can inform them, the more time it will give them to find another provider.
How soon do I need to decide whether I can accept a project?
In general, we expect a reply from you on all our communications within the same working day. To confirm (or reject) a project, we really appreciate a response within a few hours.
I am unable to complete the project within the deadline.
Let your project manager know as soon as you can, in all cases you should contact them before the deadline expires. Depending on the project, either an extension can be arranged or other arrangements can be made.
Where can I find the project reference number?
Your project manager should always provide you with the project number. If they didn’t or you are not sure, please ask.
I disagree with feedback on a project.
Although we appreciate your point of view on feedback that we provide, bear in mind that 1. we have extensive experience working with different clients so we generally have a good idea what is required 2. often the feedback we provide to you is feedback that we have received from the client, and they may have their own reasons why they are requesting something to be done in a certain way.
Rather than arguing who is right, it is more beneficial to learn to meet our and our clients’ expectations to avoid more issues in the future.
I have not received any feedback on a completed project.
If you do not receive any feedback on a project you can assume - within a reasonable time limit, approximately one week - it was approved and there were no problems. You can always check with your project manager if you want to know for sure.
I have found a mistake after I have delivered a project.
Let your project manager know as soon as possible. It could be that your work has not yet been delivered to the client and even if it has, we may decide to inform the client accordingly.
Why do I get projects from different project managers?
We have different departments within iGC, each with their own project manager(s). So if you provide technical translations, content and outreach articles for us, you may deal with up to 3 different project managers.
However, as we are a small company we all work very closely together. So if for example you need to get in touch with one of us, and you don’t get a reply, please ask one of your other iGC contacts as they will be able to help you out.
When will I get paid?
Payments will be made after you have sent an invoice. We kindly request that you send an invoice after the end of each month, with all completed projects for that month. An exception can be made, at our discretion, for the very first project you complete for us (in order to assure you of payment).
What are the payment terms?
Our payment terms are 15 days. This means that we will pay you within 15 calendar days after the invoice date.
Will I receive a purchase order?
No, normally we don’t send purchase orders. However, if you require one, we can send it on request.
What information should I put on my invoice?
- Your personal details: name / business name, address
- Your payment details: bank name, account holder name, account number, IBAN, BIC/SWIFT code or PayPal ID
- Your EU VAT Number (only if you have one)
- The following IGC contact details:
iGaming Content Services S.L.
Urb. Costa Nagueles I, P. 2, 4-J
Company ID/VAT: ESB93476356
- Invoice date
- Invoice number
- Total amount and currency
For each completed project add a line on the invoice with the following details:
- Project reference number
- Project description
- Number of words / number of hours
- Price per word / price per hour
I don’t know how to create an invoice
You can use this tool: https://invoice-generator.com
How do I know if a project is completed and whether I can include it on the invoice?
This depends on the project. In most cases, your project manager will get back to you within a few days to let you know if any changes are necessary or if the output has been accepted. If you haven’t heard back within a week, you can assume the project is completed and it can be included on the invoice.
For some projects it can take a long time (weeks, sometimes even months) before we receive feedback from the client. In those cases we may get back to you for some changes after you have already invoiced the projects. Depending on the amount of work required, we can agree on additional payment.
How do I calculate the number of words of an article?
Payment for content creation will always be for actual words delivered, unless specified otherwise. In order to count the number of words, we recommend (and use) this tool: https://wordcounter.net as different word-editors use their own algorithm and result in different word counts.
Labels and instructions such as ‘meta title’ or ‘insert table here’ are not included in the word count. In some translations, phrases that are repeated may be removed from the word-count. In this case it should be explicitly mentioned to you by your project manager before the start of the project.
How do you calculate the number of words in case of technical translations?
For technical translations we use a tool called XTM. This automatically calculates the number of words based on the following matching levels with the translation memory for your language:
- No matching 0-74% rate 100%
- Fuzzy Match 75-84% rate 75%
- Fuzzy Match 85-94% rate 50%
- Fuzzy Match 95-99% rate 50%
- Fuzzy Repeat Match 75-84% rate 75%
- Fuzzy Repeat Match 85-94% rate 50%
- Fuzzy Repeat Match 95-99% rate 50%
- Repeat rate: 20%
- Leveraged rate: 20%
- Non-translatable/ICE matching 0%
Due to the calculations involved, your project manager will normally provide you with the total payment amount. A breakdown according to the above levels if available on request, if there is a valid reason for it.
Where do I send my invoice?
It is not necessary to cc your project manager. If there is any question about your invoice, the iGC finance department will contact the relevant project manager.
Which payment methods do you support?
- Bank transfer
Can I get paid in my local currency?
Yes. We can pay in most local currencies. Make sure to agree the price per word/per hour in your local currency.
Can I get paid in cash?
No. We are a legitimate company and all payments will be on our books.
What can I do if a payment is not coming through?
First, check that your invoice date is more than 15 days in the past. If so, contact email@example.com. If needed, you can ask your project manager to investigate.
Can I add the work I have done for IGC as Experience on LinkedIn?
Yes, you can mention on LinkedIn that you have worked for/are working for IGC, under the following conditions:
- You have completed as least 1 project for IGC and your content was approved by the client
- The Employment type for the experience is set to ‘Freelance’
Can you give me a testimonial for work I’ve done for IGC?
This is up to the discretion of your project manager. Feel free to ask but we cannot guarantee a testimonial will be provided.
Please, do not mention IGC or any of our clients in any of your publications (website, CV or otherwise) without explicit approval from your project manager at IGC.