Providers FAQ

General

No, we understand you may have other commitments and you cannot commit to a minimum amount of words per day, week or month. If you cannot accept a project you are always free to reject it. 

Keep in mind, that if this happens very frequently, or you are generally less available, as a result you may not be the first we contact you for future projects.

Yes. It is not a bad idea to remind your project manager of your availability. There is no guarantee that we will have a project for you though. See the next question.

Unfortunately, no. We are completely reliant on our clients for work requests and we have very little insight or control over what and how much work they order. 

There are some exceptions to this: for some clients we perform regular translations or we create regular blog articles, for example. In those cases we can give you an average expected amount of work for the short term. We cannot confirm for how long that arrangement will stay in place.

Inform your project manager. They will mark you as temporarily unavailable in our system.

As our company is based in Spain, all times given are in CET (CEST in summertime) unless otherwise stated.

Projects

Content projects can consist of:

  • guides, such as betting strategies, how do slots work, roulette strategies
  • casino/sportsbetting site reviews
  • slot/game reviews
  • blog articles
  • game descriptions
  • landing pages / lobby texts

All types of content tasks can be requested to be translated into a different language. The main difference with content creation tasks is that you won’t create content based on an article plan or original instructions, but the source text will be your main input. The source text is by default in English.

As a technical translator you will mainly translate words, phrases and sentences related to games and game-rules. It is therefore important that you have a solid understanding of slots and table games terminology.

The translations generally need to be done in the translation tool XTM-cloud.

Other types of projects can be: web template translations or terms and conditions.

Outreach articles are generally between 500 and 700 words. Topics can be wide-ranging but there will be an angle to online casinos or sportsbetting.

You will receive a notification through your preferred method of contact. In most cases this is via email, but it can also be via Skype or WhatsApp.

If you have any doubts at all about the instructions, always ask your project manager — that is what we are here for.

Let your project manager know as soon as you can. The sooner you can inform them, the more time it will give them to find another provider.

In general, we expect a reply from you on all our communications within the same working day. To confirm (or reject) a project, we really appreciate a response within a few hours.

Let your project manager know as soon as you can, in all cases you should contact them before the deadline expires. Depending on the project, either an extension can be arranged or other arrangements can be made.

Your project manager should always provide you with the project number. If they didn’t or you are not sure, please ask.

Although we appreciate your point of view on feedback that we provide, bear in mind that 1. we have extensive experience working with different clients so we generally have a good idea what is required 2. often the feedback we provide to you is feedback that we have received from the client, and they may have their own reasons why they are requesting something to be done in a certain way.

Rather than arguing who is right, it is more beneficial to learn to meet our and our clients’ expectations to avoid more issues in the future.

If you do not receive any feedback on a project you can assume - within a reasonable time limit, approximately one week - it was approved and there were no problems. You can always check with your project manager if you want to know for sure.

Let your project manager know as soon as possible. It could be that your work has not yet been delivered to the client and even if it has, we may decide to inform the client accordingly.

We have different departments within iGC, each with their own project manager(s). So if you provide technical translations, content and outreach articles for us, you may deal with up to 3 different project managers. 

However, as we are a small company we all work very closely together. So if for example you need to get in touch with one of us, and you don’t get a reply, please ask one of your other iGC contacts as they will be able to help you out.

Payments

Payments will be made after you have sent an invoice. We kindly request that you send an invoice  after the end of each month, with all completed projects for that month. An exception can be made, at our discretion, for the very first project you complete for us (in order to assure you of payment).

Our payment terms are 15 days. This means that we will pay you within 15 calendar days after the invoice date.

No, normally we don’t send purchase orders. However, if you require one, we can send it on request.

  • Your personal details: name / business name, address 
  • Your payment details: bank name, account holder name, account number, IBAN, BIC/SWIFT code or PayPal ID
  • Your EU VAT Number (only if you have one)
  • The following IGC contact details:

iGaming Content Services S.L.
Urb. Costa Nagueles I, P. 2, 4-J
29602 Marbella
Malaga
Spain
Company ID/VAT: ESB93476356

  • Invoice date
  • Invoice number
  • Total amount and currency

For each completed project add a line on the invoice with the following details:

  • Project reference number
  • Project description
  • Number of words / number of hours
  • Price per word / price per hour
  • Amount
  • Currency

You can use this tool: https://invoice-generator.com

This depends on the project. In most cases, your project manager will get back to you within a few days to let you know if any changes are necessary or if the output has been accepted. If you haven’t heard back within a week, you can assume the project is completed and it can be included on the invoice.

For some projects it can take a long time (weeks, sometimes even months) before we receive feedback from the client. In those cases we may get back to you for some changes after you have already invoiced the projects. Depending on the amount of work required, we can agree on additional payment.

Payment  for content creation will always be for actual words delivered, unless specified otherwise. In order to count the number of words, we recommend (and use) this tool: https://wordcounter.net as different word-editors use their own algorithm and result in different word counts.

Labels and instructions such as ‘meta title’ or ‘insert table here’ are not included in the word count. In some translations, phrases that are repeated may be removed from the word-count. In this case it should be explicitly mentioned to you by your project manager before the start of the project.

For technical translations we use a tool called XTM. This automatically calculates the number of words based on the following matching levels with the translation memory for your language:

  • No matching 0-74% rate 100% 
  • Fuzzy Match 75-84% rate   75%   
  • Fuzzy Match 85-94%     rate   50%    
  • Fuzzy Match 95-99% rate   50%     
  • Fuzzy Repeat Match 75-84% rate   75%    
  • Fuzzy Repeat Match 85-94% rate   50%    
  • Fuzzy Repeat Match 95-99% rate   50%    
  • Repeat     rate:  20%    
  • Leveraged     rate:  20%   
  • Non-translatable/ICE matching 0%

Due to the calculations involved, your project manager will normally provide you with the total payment amount. A breakdown according to the above levels if available on request, if there is a valid reason for it.

finance@igc-services.com

It is not necessary to cc your project manager. If there is any question about your invoice, the iGC finance department will contact the relevant project manager. 

  • Bank transfer
  • PayPal

Yes. We can pay in most local currencies. Make sure to agree the price per word/per hour in your local currency.

No. We are a legitimate company and all payments will be on our books

First, check that your invoice date is more than 15 days in the past. If so, contact finance@igc-services.com. If needed, you can ask your project manager to investigate.

Yes, you can mention on LinkedIn that you have worked for/are working for IGC, under the following conditions:

  • You have completed as least 1 project for IGC and your content was approved by the client
  • The Employment type for the experience is set to ‘Freelance’

This is up to the discretion of your project manager. Feel free to ask but we cannot guarantee a testimonial will be provided.

Please, do not mention IGC or any of our clients in any of your publications (website, CV or otherwise) without explicit approval from your project manager at IGC.

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